FAQs & Contact Us
Our currency switcher/converter in the header is a simple tool to display the current exchange rate in your chosen currency throughout our website.
Choosing a currency from the drop-down will display prices in that currency at the current exchange rate and are for informational purposes only. It uses Yahoo! Finance and updated automatically hourly.
All sales will be processed in AUD at checkout, therefore they will only display in Australian dollars and you cannot choose a different currency to display in the checkout pages.
Your financial institution/provider will convert the amount into your local currency when processing your payment and may have very slightly different exchange rates available at time.
LilCreatures.com.au is protected by a SSL Certificate to protect your information. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping web site users confirm the owner of the web site.
You know the site is protected by checking that the URL starts with https:// and has a padlock icon next to it in most browsers.
For more information on our SSL Certificate see this Pixel Privacy info page!
Our payment option use their own security on top of the security measures listed here; See more about our Payment Options above.
If your order hasn’t been dispatched yet, we will just amend the order with the correct information or size depending on stock availability.
If your order has been dispatched, you have 30 days from when the order was placed to return it to us to exchange the size. The item must be returned in original condition and packaging without damage, the cost of return shipping will fall to the customer. You should consider using a trackable shipping service or purchasing shipping insurance.
Either way get in touch with us through the form below as soon as possible.
* If you paid with PayPal see the section above on FREE PayPal Returns
Sending as a gift? Make it even more special with our available gift options…
Gift Card: We offer to include a FREE gift card with your purchase. Your personal message will be hand-written on one of our beautiful folded cards, sealed in an envelope and placed at the top of the parcel. You can select this option and add your message during the checkout process.
Gift Wrap: Your order will be carefully wrapped in a lovely neutral paper and finished with a red bow in keeping with our style. Our gift wrapping service is $5 and you can select this option during the checkout process.
Your gift will display no prices, including the packing slip it is shipped with.
Our branding, which includes trademarks that include but are not limited to LIL’ CREATURES and LIL CREATURES as well as designs, images, photographs and colour schemes appearing on this website and on our packaging as well as the form of packaging itself are protected by intellectual property law including Copyright law and Trade Mark law as well as other statutory consumer protection law, common law and other proprietary rights.