FREE Shipping Australia | $10 International Shipping

DELIVERY INFO

▼ AUSTRALIAN DELIVERY OPTIONS
*All postage prices listed here are in Australian Dollars. We have the following 2 options for delivery in Australia.

FREE Standard Shipping:
This is a service provided by Australia Post and will take 2 to 7 working days to arrive at its destination, maybe 1 or 2 more for more remote areas. There is basic tracking included in this service, if you have not received your parcel within this time-frame, please email and we will follow it up with Australia Post and let you know what is happening.

$7 EXPRESS Shipping:
This is a service provided by Australia Post and will take 1 to 2 working days to arrive at its destination, maybe more for more remote areas. There is tracking included in this service. Your tracking number will be emailed to you when your order is shipped and can be tracked here: www.auspost.com.au/track

• To estimate shipping times from us (Newcastle 2300) to your destination click here www.auspost.com.au/deliverytimes
• These delivery times are an estimate only as we use a third party supplier for all deliveries and as such Lil’ Creatures cannot be held responsible for late deliveries or loss or damage relating to late deliveries.
• On occasion we will use a reputable courier service for deliveries. Tracking will always be available in these circumstances.
• If the customer has requested the parcel to be left unattended at the destination then all liability falls to the customer.
◄ INTERNATIONAL DELIVERY OPTIONS
*All postage prices listed here are in Australian Dollars. We flat-rate delivery worldwide from Australia through DHL couriers and Australia Post. We have also the option for International Express Courier – see below for more information.

$10 INTERNATIONAL Standard Flat-rate Worldwide Courier:
This service is provided by our courier partners DHL or Australia Post. Tracking and insurance are included in this service. Your tracking number will be in our records, please email if you have not received your parcel within the given time-frame below and we will follow it up straight away.
TARGET DELIVERY DAYS FROM AUSTRALIA – after dispatch:
New Zealand 3 – 5 business days
Singapore 5 – 9 business days
China 7 – 11 business days
Rest of Asia Pacific 7 – 13+ business days
France 5 – 7 business days
United Kingdom 3 – 5 business days
Rest of Western Europe 7 – 13+ business days
Canada 7 – 11 business days
United States of America 7 – 9 business days
Middle East 9 – 13+ business days *PO Boxes ONLY
Rest of the World 9 – 13+ business days

$29 – $49* INTERNATIONAL Express Courier:
This service is usually provided by Australia Post and will take 2 to 4 working days to arrive at its destination, maybe 1 or 2 more for remote areas. Tracking and insurance are included in this service. Your tracking number will be in our records, please email if you have not received your parcel within the given time-frame and we will follow it up straight away.
*Prices vary depending on location, for correct prices enter your country in the Checkout page.
• This service is not available to all countries. If there is an issue with this you will be emailed before your parcel is sent with what options are available instead.

Notes:
• Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Lil’ Creatures control.
• These delivery times are an estimate only as we use a third party supplier for all deliveries and as such Lil’ Creatures cannot be held responsible for late deliveries or loss or damage relating to late deliveries.
• If the customer has requested the parcel to be left unattended at the destination then all liability falls to the customer.
◄ DISPATCH TIMES
We usually process orders and dispatch three times each week on Mondays, Wednesdays, and Fridays.
Express shipping options will be sent on the same or next business day.
Please see the answers above in either Australian Delivery Options or International Delivery Options for delivery time estimates.
◄ UNDELIVERED ORDER INFORMATION
In the event where the parcel wasn’t able to be delivered or was not collected from the post office within the time-frame Australia Post allows (5 working days) and the parcel is returned to Lil’ Creatures, the cost of re-sending the parcel to the customer will fall to the customer at $10 for domestic & $20 for international orders.
Lil’ Creatures accepts no liability for parcels left unattended.
◄ INTL DUTY & CUSTOMS NOTES
The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. All customs charges are the responsibility of the order recipient. If you have any questions regarding overseas duties and custom charges you should contact your local customs office for more information.
To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.
◄ I HAVE READ ALL THE ABOVE INFORMATION AND STILL HAVE A QUESTION
Please see our Contact Us page for how to get in touch.