DELIVERY INFO

COVID-19 DELIVERY UPDATE: There are still slight delays to some international destinations, though through a very busy October most were arriving ahead of estimates.  We will contact you prior to shipping if there is an issue to your destination. 

INTERNATIONAL SHIPPING TIMES FOR CHRISTMAS 2020
Regular Post to USA & Canada is estimated 5-20 weekdays to arrive - Avg 10^ - last order date: December 6th*
EXPRESS Post to USA & Canada is estimated at 4-15 weekdays to arrive - Avg 7^ - last order date: December 10th*
COURIER Express to USA & Canada is estimated 2-3 weekdays to arrive - longer for regional areas - last order date: December 17th*
*AustPost and Couriers have suspended their delivery guarantees due to COVID disruptions.
^Based on tracking actual parcel times through my Sept/Oct Halloween rush.

AUSTRALIAN DELIVERIES:

FREE Standard Shipping: This is a service provided by Australia Post and takes 2 to 7 working days (1 or 2 more to remote areas). Tracking is included in this service.
$4 Optional Add Tracking: This is an optional add-on for small/flat items under $50 to guarantee tracking will be included on your parcel of Milestone Cards, Silicone Teethers and Bangles, Ornaments and Wooden Toys. *If you choose not add tracking it may be sent by letter mail through AustPost and all liability falls to the customer.
$7 EXPRESS Shipping: This is a service provided by Australia Post and will take 1 to 2 working days (1 or 2 more to remote areas). Tracking is included in this service.
Notes:
• To estimate shipping times from us (Newcastle 2300) to your destination click here 
• These delivery times are an estimate only as we use a third party supplier for all deliveries and as such Lil’ Creatures cannot be held responsible for late deliveries or loss or damage relating to late deliveries.
• On occasion we will use a reputable courier service for deliveries. Tracking will always be available in these circumstances.
• If the customer has requested the parcel to be left unattended at the destination then all liability falls to the customer.
*All postage prices listed here are in Australian Dollars.

INTERNATIONAL DELIVERIES:

INTL Tracked Post - $10 on orders over $75 | $20 on orders under $75: This service is provided by Australia Post or select couriers and takes 5-15 working days. Tracking and insurance are included in this service.
$29 – $49 INTERNATIONAL Express Courier^: This service is provided by Australia Post or select couriers.and will take 2 to 4 working days (1 or 2 more to regional areas). Tracking and insurance are included in this service.
^Prices vary depending on location, for correct prices enter your country in the Checkout page.
^^Express service is not available to all countries. If your country isn’t available, contact us to double check availability.
Notes:
• Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Lil’ Creatures control. To estimate shipping times from us (Newcastle 2300) to your destination click here 
• These delivery times are an estimate only as we use a third party supplier for all deliveries and as such Lil’ Creatures cannot be held responsible for late deliveries or loss or damage relating to late deliveries.
• If the customer has requested the parcel to be left unattended at the destination then all liability falls to the customer.
*All postage prices listed here are in Australian Dollars.

DISPATCH TIMES

We usually process orders and dispatch at least three times each week on Mondays, Wednesdays, and Fridays.
Please see the answers above in either Australian Delivery Information or International Delivery Information for delivery time estimates.

UNDELIVERED ORDERS

In the event a parcel wasn’t able to be delivered, or was not collected from the post office within the time-frame Australia Post allows (5 working days), and it is returned to Lil’ Creatures, the cost of re-sending the parcel to the customer will fall to the customer at $10 for domestic & $20 for international orders.
Lil’ Creatures accepts no liability for parcels left unattended.

INTL DUTY & CUSTOMS NOTES

The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. All customs charges are the responsibility of the order recipient. If you have any questions regarding overseas duties and custom charges you should contact your local customs office for more information. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.

I HAVE READ ALL THE ABOVE INFORMATION AND STILL HAVE A QUESTION

Please use the chat function or see our Contact Us page for how to get in touch.