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FAQs & Help Centre

◄ This is a gift, what option do you have?
Sending as a gift? Send it direct to the recipient and make it even more special with our available gift options…

Gift Card: We offer to include a FREE gift card with your purchase. Your personal message will be hand-written on one of our beautiful folded cards, sealed in an envelope and placed at the top of the parcel. You can select this option and add your message during the checkout process.

Gift Wrap: Your order will be carefully wrapped in a lovely neutral paper and finished with a red bow in keeping with our style. Our gift wrapping service is an small additional cost and you can select this option during the checkout process.

Your gift will display no prices, including on the packing slip it is shipped with.
◄ I need to make a change to my order, what should I do?
If your order hasn’t been dispatched yet, we will just amend the order with the correct information or size depending on stock availability. If your order has been dispatched, you have 30 days from when the order was placed to return it to us to exchange the size.
The item must be returned in original condition and packaging without damage, the cost of return shipping will fall to the customer.
You should consider using a trackable shipping service or purchasing shipping insurance. Either way get in touch with us through the form below as soon as possible.
◄ How will my order take to arrive?
We usually process orders and dispatch three times each week on Mondays, Wednesdays, and Fridays. Express shipping options will be sent on the same or next business day.
Please see our Delivery Info page for more information including estimated delivery times to your location.
◄ What countries do you ship to?
Lil' Creatures ships worldwide
◄ Why is the invoice emailed to me showing a different price than what was shown at the checkout?
Selecting a currency at the top right hand corner will show you what price each garment is at the exchange rate on the day you submit an order. However, as Lil' Creatures is an Australian based company the amount emailed on your invoice will show in Australian Dollars.
To view the currency and amount you were charged you would need to view your PayPal or bank statement.
◄ Can I return a sale item?
There are no returns, exchanges or refunds on sale/promotional sale items, unless faulty. All sale/promotional sale items are sold as a final sale item only. 
Please see our Refunds Policy page for more information.
◄ I've received a faulty/flawed or incorrect item, what do I do?
If you believe your have received a faulty/flawed or the incorrect item, please contact us immediately along with your order number, detailed description of the concern along with images at hello@lilcreatures.com.au and we will assist you as soon as possible.
We highly recommend inspecting all items upon delivery to ensure they are received in perfect condition. 
Please see our Refunds Policy page for more information.
▼ Is it safe to purchase from this store?
LilCreatures.com.au is protected by a SSL Certificate to protect your information. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping web site users confirm the owner of the web site. 
You know the site is protected by checking that the URL starts with https:// and has a padlock icon next to it in most browsers. 
For more information on our SSL Certificate see this Pixel Privacy info page! Our payment option use their own security on top of the security measures listed here; See more about our Payment Options above.